We are only able to alter the delivery address - this is only possible if you email us at contact@solospa.co on the same day you made your order with the order number you have received and new delivery address. We will not be able to alter the delivery address if you have chosen Next Day Delivery.
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
FAQ
Ordering and delivery
- Can I alter my order?
- When will my order arrive?
Can I alter my order?
When will my order arrive?
Orders that require shipping within the U.K. will be delivered within three to five working days, or one day if you have selected Next Day Delivery. Shipping to countries outside of the U.K. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status and keep you updated.
Returns
- Can I return or exchange an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all plastic wrapping still on. Unfortunately, we don’t offer exchanges.
Product
- What skin concerns does the LED Mask help with?
- How old do you have to be to use the LED Mask?
- How long does it take to start seeing results?
What skin concerns does the LED Mask help with?
Our LED Light Therapy Mask utilise different colors of LED light to target a variety of skin concerns effectively. Each color penetrates the skin at different depths and triggers specific biological processes that can help improve the skin's appearance and health. Here’s how each color in your mask addresses various skin concerns:
- Red Light: Enhances collagen production, reducing wrinkles and fine lines, and improves overall skin tone and texture, making it ideal for anti-aging purposes.
- Blue Light: Targets and kills acne-causing bacteria, making it effective for treating acne and preventing new breakouts.
- Green Light: Helps lighten hyperpigmentation, dark spots, and under-eye circles. It also calms the skin, which can reduce redness and irritation.
- Cyan Light: Reduces swollen capillaries and inflammation, providing a soothing effect on the skin surface, making it beneficial for sensitive or irritated skin.
- Purple Light: Combines the benefits of red and blue light, aiding in cell rejuvenation and healing, which can be beneficial for reducing acne scarring.
- Pink Light: Improves blood circulation, helps to revitalize the skin, and promotes a more vibrant, youthful appearance.
- Yellow Light: Stimulates red blood cell production, aids in detoxification, and helps in reducing redness, perfect for skin revitalization and brightening.
Each light setting is designed to cater to different skin needs, allowing for a versatile treatment option that can address multiple concerns from the comfort of your home.
How old do you have to be to use the LED Mask?
Although LED Light therapy is non invasive and safe for all skin types to use, we recommend it to be used by individuals who are in their late teens and older (18+). This is primarily because younger skin may not have the same concerns (like deep wrinkles or severe sun damage) that LED therapy targets effectively.
How long does it take to start seeing results?
Like any therapy it takes to see results from LED light therapy. Results can vary depending on several factors including the specific skin condition being treated, the frequency of treatments, the type of LED light used, and the individual’s skin type and overall health.
Here are some general guidelines based on common uses of LED light therapy:
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Acne Treatment with Blue Light: For acne treatment using blue LED light, some individuals may start to see improvements in as little as a few weeks, with more significant results appearing after consistent treatment over 8 to 12 weeks.
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Anti-Aging Treatment with Red Light: Red LED light therapy, which is often used for its anti-aging benefits such as reducing wrinkles and increasing collagen production, typically shows results within 10 to 12 weeks of regular sessions.
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Inflammation and Redness with Green Light: Green LED light can help reduce inflammation and lighten hyperpigmentation or redness. Noticeable changes may take several weeks to a few months of consistent use.
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General Skin Rejuvenation: For overall skin rejuvenation, including improved texture and tone, results may start to become apparent after about 8 to 12 weeks of regular use.
Common use - We recommend using the mask between 10-30 minutes daily.